International Council on Active Aging
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Whether a large or small organization, or an individual professional, the ICAA has the right membership for you.
Helpful articles
Become an ICAA member and gain access to information that addresses a multitude of elements of staff development and leadership. To learn more about how to enroll yourself and your organization as a member of the ICAA, please click here.
Internship articles:
- Help wanted! 10 steps to getting a successful internship program underway
- Student internships: what you need to know to make programs work
Sample intern-programs
- Sample work-study flier: Virginia Mennonite Retirement Community
- Sample internship program manual: Baltimore County Department of Aging
- Sample internship schedule: George Mason University
Additional articles are available to ICAA members.
Customer service (To view more ICAA articles, click here)
Breaking through communication barriers
How to create a customer-focused team
Loyalty is created through C.A.R.I.N.G. service
10 things never to say on a business call
10 ways to build customer loyalty
The eight sins of customer service
View your facility through the eyes of your consumer
Why customers get angry even when you're nice
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Leadership (To view more ICAA articles, click here)
Don’t skimp on training
Earn respect to achieve success
Emotional intelligence at work
Healthy employees=healthy care: collaborating to create a well community
Hiring the right people skills
How to be an extraordinary leader
Lunacy in the lap lane
Soapbox: Managing change
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Management (To view more ICAA articles, click here)
Age-friendly facilities: 99 questions to assess your competition
Age-friendly facility checklist
Are you prepared for an emergency?
Creating a positive work culture
Creating age-friendly wellness centers
Creating an accessible fitness or wellness center
Effective training extends beyond the classroom
Financing your wellness initiative
Get organized to save time and decrease stress
Getting buy-in for wellness
Guest comment: Inclusive fitness means more than accessible bathrooms
How to keep your customers in a weak economy
Know your competitors
Launch your planning cycle for Active Aging Week 2007
Listen to stake holders before initiating change
Re-creating ‘the backyard’ in senior communities
Should your facility have an AED?
Through a lender’s eye: how financial institutions evaluate you
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