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Company: ICAA/ProMatura Wellness Benchmarks
Address: 603-1112 West Pender Street
City: Vancouver
State / Province: BC
Zip / Postal Code: V6E 2S1
Country: CA
Toll Free: 866-335-9777
Tel: 604-734-4466
Fax: 604-708-4464
Years in Business: 7
National Sales Manager: Patsy LeBlanc
National Service Director: Pat Ryan

Product line or service:

The ICAA/ProMatura Wellness Benchmarks is a free, web-based, user-friendly system for retirement communities that provide wellness services--lifestyle activities, fitness and health education. Enter information, track resident participation/satisfaction, and generate on-demand reports.


The benchmarking system makes it easy to track participation in wellness activities, and relate these to occupancy, utilization and resident satisfaction. The benchmarks guide business decisions for each property. Aggregated data is used for national benchmarks.

Ongoing marketing & educational support:

A comprehensive package offers support before, during and after entering the ICAA/ProMatura system. Webinars and a detailed Toolkit; personalized tours of the system, telephone and email support.

In-service training:

Training is provided through an online interface that walks users through setup and maintenance. Tutorials in video and print answer questions and provide recommendations.

What inspired your company to produce these products or services?

The ICAA/ProMatura Wellness Benchmarks was developed because industry leaders asked for a tool that could be used to objectively measure the return on investment of wellness programs. Work groups established priority issues and the benchmarks.

What inspired your founder(s) to form your company?

The International Council on Active Aging, a professional association, partnered with the ProMatura Group, a research firm for senior living, to leverage the expertise of both organizations to provide the active-aging industry with a needed tool.

What sets your company apart from others in the industry?

Enrollment in the benchmarking system is free to retirement communities. The benchmarks help answer the key questions: Does participation in wellness lead to greater satisfaction with the community, longer length of stay, and residents' self-rated health?

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