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ICAA Conference and Trade Show
Gaylord Palms Resort & Convention Center
October 12-14, 2017

Frequently asked questions

"ICAA's conference in Orlando was a great experience for me. I enjoyed the sessions and the speakers. I was able to take back a lot of information to my facility and the networking is a bonus."

Helen Smith, Program Director, Common Wealth Senior Living

Q. Where is the ICAA Conference held?
A. The ICAA Conference takes place October 12–14, 2017, at the Gaylord Palms Resort & Convention Center, Kissimmee, Greater Orlando, Florida. The ICAA Registration Desk will be located in the lobby area of the Sun Ballroom.

Q. Will conference busing be available?
A. Others hotels for the ICAA Conference and Trade Show are within a short distance of Gaylord Palms Resort & Convention Center. No conference busing will be provided.

Q. What is included in the ICAA Conference fee?
A. Your registration fee includes the educational seminars, ICAA Welcome Reception, General Sessions, Experience Lab/early-morning workouts, online conference handouts, and trade show entry.

Q. Do I need to indicate my session choices ahead of time?
A. As in previous years, ICAA offers you the flexibility to attend regular sessions without signing up in advance. The Gaylord Palms offers a more intimate convention space, however. Please have alternates in mind, in case your first choice for a seminar block is full.

Sessions will take place in theater-style rooms. As chairs will be set in rows facing the presenter, you'll receive a clipboard to aid with note-taking when you check-in at the ICAA Registration Desk.

Q. Are the full-day ICAA preconference workshops included in the registration fee?
A. No, there is an additional per-person cost of $89 to participate in a preconference workshop. A separate fee applies to the workshop for industry suppliers. Space is limited for these educational opportunities. Register early to avoid disappointment.

Q. What options are available if I donít have time to attend the full conference?
A. You may attend the ICAA General Sessions on Thursday, October 12. The first General Session at 10:15 a.m. features keynote speaker Dr. Andrew Weil, a world-renowned pioneer in integrative health. At 3:45 p.m., the second General Session spotlights Dr. Richard Carmona, the 17th Surgeon General of the United States and Vice Chairman of Canyon Ranch. You can take in one keynote for $49, or both for $75. Another option is the ICAA Trade Show, which you may tour at no charge. The trade show is open Thursday (11:45 a.m.–3:30 p.m.) and Friday (12:35 p.m.–3:00 p.m.). Feel free to bring your staff and your residents/clients as well, so they can try the show's products and services and give you feedback.

Q. How do I earn continuing education units for the classes I attend?
A. You can earn credits by signing up for the CEU program. To cover costs, you'll be charged a $29 fee if you enroll in this program by October 1, 2017, or $45 on-site. You must stay for at least 60 minutes in a 90-minute session to qualify for credits.

Q. What will I find at the trade show?
A. You will find new technologies, equipment and services to support multidimensional wellness for older adults from providers committed to active aging (see "trade show" for a partial list of exhibitors).

Q. How do I receive session handouts?
A. A few weeks before the conference, we will email you a link to the handouts. You can scroll through the schedule to find your desired sessions and determine whether speaker handouts are available. Be sure to download and/or print handouts before you leave home. All available ICAA session handouts will be posted on the ICAA website after the conference, with a login number and password provided to you for convenient access.

Q. How do I become an ICAA member?
A. You can become an ICAA member and receive 20% off the one-year ICAA membership dues when you register for the conference by the June 5 early-bird deadline. This is a one-time offer for first-time members only. Fill out the optional membership section on the conference registration form when you go to See the ICAA website for membership options and benefits.

Q. We're sending several people to the conference. How do we register?
A. Sending more than one person to the conference maximizes the impact of your investment. To qualify for a group discount, you must all register for the ICAA Conference at the same time and make one payment for the total fees. Visit to complete one online application form per person, then pay by PayPal. Alternatively, download a registration form to copy and complete for each person. Fax all the forms together to 604-708-4464, and indicate payment by check or credit card. Or call us toll-free at 866-335-9777 to register by phone.

Q. Can I register now and pay later?
A. Yes. You can register online or by fax or phone, with payment to follow. Your options are to call us with your credit card information, or to mail a check. If payment does not arrive within 30 days, your registration will be cancelled. After September 30, if you plan to pay by check, please indicate on your form that you'll pay by check on-site. Payment must be received prior to or at the conference for your registration to remain valid.

Q. I don't have a formal job title, but the form says "required." What should I do?
A. If you don't have a title, please use a description of your job. For example, wellness activity leader or personal trainer or administrator.

Q. When will I receive confirmation of my registration?
A. You'll receive email confirmation of registration within one week of ICAA's receipt of your conference registration. Please contact us if you do not hear from us within an appropriate amount of time.

Q. If I can't attend the conference, can someone else from my company go in my place?
A. If you need to cancel your registration, please submit your request in writing. Fees apply prior to September 30, 2017. After September 30, no cancellations are permitted, but you can transfer your registration to another delegate or to a future year. See "Cancellation and substitution policies" for more information.

Q. Is there a dress code for the ICAA conference?
A. Conference dress is casual. We recommend you wear comfortable walking shoes and bring a sweater or jacket. Meeting rooms are air-conditioned and often chilly. New this year, the "En Blanc" welcome reception calls for all-white clothing. Sponsored by NuStep, LLC

Q. Will healthy food options be available on-site?
A. The Gaylord Palms Resort & Convention Center offers many food choices. However, you may want to bring healthy snacks with you or visit a local store to purchase items. Ask the hotel concierge for the nearest grocery or corner store. Note: ICAA has no control over food options available on-site.

Q. Will drinking water be provided?
A. Water will be available in session rooms. You'll also receive a water bottle courtesy of Matrix Fitness when you check in at the ICAA Registration Desk.

Other questions?
Please email or call 866-335-9777 for information.

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