Tech Talk: Older-adult input needed for new tech
A new report, "The User Experience Needs an Upgrade -- May 2024," from Laurie Orlov's Aging and Health Technology Watch notes that the user experience is deteriorating. As Boomers age into their 80s over the next few years, their dependency on tech access will grow -- especially for services that are no longer in-person experiences. These include financial management, healthcare access, social networks and more. Most 65+ individuals today own smartphones in addition to other tech tools. However, the management of those tools may seem more complicated, and not designed with them in mind.
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