Seven steps to conflict resolution by Debra J. Schmidt
Merge two work teams, and you have a great potential for internal conflict. Promote one of two employees who applied for the same job, and feuding may occur. Introduce change, and conflict generally follows. Conflict in the workplace is neither completely avoidable nor preventable. It’s a natural part of any environment where people work in close proximity and are dependent upon others to work effectively.
This is a benefit of membership. If you are not an ICAA member you will need to purchase a membership for access. To learn more here
